Check out Universal Drugstore's Frequently Asked Questions (FAQs)
Below are Universal Drugstore's top FAQs. If you want to learn more, don't hesitate to call our customer service line at 1-866-456-2456, where our team of experts can answer any additional questions you may have.
Ordering
To support our customers, our customer care team is available to serve you 24 hours / 7 days a week via phone or online.
All prices are in US dollars.
Yes, a valid prescription from a licensed physician is required for all prescription medications. This ensures the safety and appropriateness of the medications we provide. Prescriptions are not required if you are ordering over-the-counter (OTC) drugs.
You can submit your prescription by:
- Uploading it directly during checkout
- Faxing it to 1-866-783-4223
- Mailing it to our customer care team
Visit our How to Order page for detailed instructions.All prescriptions are reviews by a licensed pharmacist and validated for authenticity.
Yes! Call our customer care team at 1-866-456-2456, and we will assist in transferring your prescription.
Simply log in to your account, go to your order history, select the medication, and proceed to checkout. No need to re-upload your prescription unless it has expired. For questions, always call our customer care team. We ensure the refill process is seamless, so you can receive your medication on time.
We also offer auto-refill options for eligible prescriptions. Contact our customer service team to set that up.
- All patients must be 18 years or older
- All patients must have a valid prescription (for prescription drugs).
Universal Drugstore does not bill insurance directly, but we provide detailed receipts you can submit for potential reimbursement. For any questions, our customer care team is happy to help you navigate the process.
Go to our New Patient Registration page, but clicking "Get Started". Enter your details and complete your profile. Call us directly if you have any questions or need help setting up your account at 1-866-456-2456.
To update any personal information on your account, log into your account and navigate to Account Settings to update your personal information.
Universal Drugstore uses advanced encryption & secure servers protect your personal & payment details. We never share your information without your consent.
Yes! Our licensed pharmacists are available to answer medication-related questions.
Products
Yes! We offer generic alternatives that are approved by the sourced countries governing health bodies and are cost-effective compared to brand-name drugs.
Yes! We carry a wide selection of OTC medications for various health conditions.
Yes! We offer prescription & OTC pet medications for common pet health needs.
Shipping
- Universal Drugstore will save you up to 80% on your medications
- We offer a Price Match Guarantee, to ensure our customers get the best price
- Universal Drugstore conveniently delivers right to your home
- To the U.S. & Canada: 7-18 business days
- International: Up to 4 weeks
- Free shipping for orders over $100
- $7 flat rate for U.S. orders under $100
- $19.95 for international orders
Contact our customer care team at 1-866-456-2456, and they will assist you. Universal Drugstore is committed to our customers.
Yes! Once your order ships, we will email you a tracking number.
Important
The information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes to increase health awareness only. No material on this site is intended to be a substitute for professional medical advice, diagnosis or treatment.
Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.